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course | Market Research and Intelligence

Learn Market Research and Intelligence including consumer behavior analysis, competitive intelligence, market trends, data analytics, and strategic business dec

SMCS-929 | Market Research and Intelligence

Course Sector : Sales, Marketing and Customer Service

Duration
Date from
Date to Course Venue Course fees Book a course
5 Days02/11/202606/11/2026Dubai$4,250 Book now
5 Days10/01/202714/01/2027Riyadh$4,250 Book now
5 Days14/06/202718/06/2027Madrid$4,950 Book now
5 Days02/08/202706/08/2027Abu Dhabi$4,250 Book now

Course Introduction

The Market Research and Intelligence course is designed to help professionals develop the analytical skills needed to understand markets, customers, competitors, and business trends. In today’s data-driven economy, organizations rely heavily on market intelligence to make informed strategic decisions and maintain competitive advantage.

 

This course focuses on the fundamentals of market research methodologies, including qualitative and quantitative research techniques, customer surveys, interviews, focus groups, and data collection methods. Participants will learn how to gather, analyze, and interpret market data effectively.

 

The program also explores competitive intelligence and consumer behavior analysis, enabling learners to understand customer needs, market opportunities, and competitor strategies. Participants will study how businesses identify market gaps, evaluate customer satisfaction, and predict changing industry trends.

 

A major focus of the course is data analytics and business intelligence, where learners will understand how modern organizations use market insights, reporting tools, and performance indicators to support strategic planning and decision-making.

 

In addition, the course covers digital market research techniques, social media analytics, market segmentation, forecasting methods, and trend analysis. Learners will gain practical knowledge of how research supports product development, marketing campaigns, pricing strategies, and business growth initiatives.

 

This course is ideal for marketing professionals, business analysts, entrepreneurs, strategy managers, consultants, and individuals involved in research and decision-making roles.

 

By completing this course, participants will gain the ability to conduct effective market research, analyze competitive environments, identify growth opportunities, and support data-driven business strategies in rapidly changing markets


Course objective

  • Understand the significance of market intelligence and its integration with marketing research.
  • Obtain the ability to swiftly and accurately interpret nonverbal communication cues from customers.
  • Utilize SWOT Analysis to identify potential business development opportunities.
  • Analyze prevailing market research trends and adopt best practices.
  • Differentiate between various questionnaire design formats based on survey needs.
  • Develop a comprehensive marketing research and intelligence strategy to accomplish marketing objectives.

Course audience

 

  • Sales Executives
  • Business Development Executives
  • Sales / Marketing Managers
  • Account Managers / Relationship Managers
  • Sales Directors 
  • Teachers / Trainers
  • Leaders
  • Students
  • Head of Department
  • Art Directors
  • HR professional
  • Career shifters
  • Business Owners / Entrepreneurs
  • Social Media Specialist
  • SEO Specialist
  • Customer Service Officers

Course Outline | 01 Day One

Understanding and Implementing Customer-Centric Marketing
 

  • Meeting Customer Expectations: Listening and Responding to Feedback
  • Developing Effective Questioning and Listening Skills for Customer Interaction
  • Providing and Receiving Constructive Customer Feedback
  • Interpreting Nonverbal Communication Gestures from Customers
  • Adapting Marketing Strategies to Different Customer "Buying Styles"

Course Outline | 02 Day Two

Key Elements of Market Research and Intelligence
 

  • Distinguishing Market Research from Market Intelligence
  • Exploring Product Lifecycle and the 4 Ps of the Marketing Mix
  • Conducting SWOT Analysis for Strategic Marketing
  • Strategies for Effective Market Segmentation
  • Leveraging Social Media for Marketing Principles
  • Implementing Best Practices in Market Research

Course Outline | 03 Day Three

Best Practices in Market Intelligence
 

  • Understanding the Benefits and Types of Market Intelligence
  • Benchmarking the Competition for Market Insights
  • Analyzing Data and Identifying Market Trends
  • Utilizing Market Intelligence to Drive Innovation

Course Outline | 04 Day Four

Customer-Centric Engagement Marketing Strategy
 

  • Identifying Exceptional Customer Service Providers
  • Assessing Internal and External Customer Expectations
  • Evaluating Customer Lifetime Value for Business Success
  • Designing Customer-Focused Marketing Approaches
  • Implementing Customer Service Recovery Techniques

Course Outline | 05 Day Five

Translating Market Research into Action
 

  • Creating Action Plans to Improve Marketing Effectiveness
  • Setting Marketing Goals for Continuous Improvement
  • Implementing Stakeholder Change Management Strategies
  • Turning Marketing Research Findings into Practical Actions
Course Certificates
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BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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Market research intelligence is the process of collecting, analyzing, and interpreting market data to help businesses understand customers, competitors, industry trends, and market opportunities.It combines:Market researchCompetitive intelligenceConsumer insightsData analyticsMain goals:Support business decision-makingIdentify customer needsAnalyze competitor strategiesPredict market trendsReduce business risks
The 4 common methods of market research are:1. SurveysCollecting customer opinions through questionnaires and forms.2. InterviewsDirect conversations with customers or stakeholders to gather detailed insights.3. Focus GroupsSmall group discussions used to understand customer reactions and preferences.4. ObservationMonitoring customer behavior, buying habits, or market activities.
The 5 P’s commonly used in marketing and market research are:1. ProductUnderstanding customer needs related to the product or service.2. PriceAnalyzing pricing strategies and customer price expectations.3. PlaceStudying distribution channels and market availability.4. PromotionEvaluating advertising, branding, and communication strategies.5. PeopleUnderstanding customer behavior, preferences, and target audiences.
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