course | Total Quality Management (TQM)
Learn Total Quality Management Training including TQM principles, quality improvement tools, process optimization, and continuous improvement strategies.
QMO-222 | Total Quality Management (TQM)
Course Sector : Quality Management & Operational Excellence
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 26/10/2026 | 30/10/2026 | Dubai | $4,250 | Book now |
| 5 Days | 10/01/2027 | 14/01/2027 | Riyadh | $4,250 | Book now |
| 5 Days | 26/04/2027 | 30/04/2027 | Dubai | $4,250 | Book now |
| 5 Days | 03/05/2027 | 07/05/2027 | Online | $2,150 | Book now |
| 5 Days | 09/08/2027 | 13/08/2027 | London | $4,950 | Book now |
Course Introduction
The Total Quality Management Training course provides professionals with the knowledge and practical tools required to implement effective quality management systems and drive continuous improvement across organizations. Total Quality Management (TQM) is a widely recognized management approach focused on improving processes, products, and services through organization-wide commitment to quality.
This course explores the key principles of Total Quality Management, including customer focus, process improvement, quality control methods, and employee involvement in quality initiatives. Participants will learn how to apply TQM tools and techniques to improve operational performance and maintain consistent product and service quality.
By mastering Total Quality Management training, professionals can strengthen quality management practices, improve efficiency, and support sustainable business growth. This course is ideal for quality managers, operations managers, production supervisors, and professionals involved in process improvement and organizational performance management
Course objective
- Determine the impact of quality on profitability
- Adopt TQM as a fundamental business strategy
- Communicate the importance of customer-focused TQM
- Use seven QC tools for data collection and analysis
- Implement a business strategy driven by Total Quality Management (TQM)
- Accomplish the cultural transformation necessary for the successful implementation of total quality practices
- Achieve world-class status in manufacturing and service through TQM
- Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives
Course audience
- Practitioners in quality and audits
- Senior members and managers of organisations who need to understand the significance of training employees on quality management
- Quality team members
- Professionals aspiring to undertake a quality-related certification
- Construction project owners
- Design consultants
- Construction contractors
- Architects
- Non-engineering construction professionals
Course Outline | DAY 1
Defining Total Quality Management
- The concept of Total Quality Management
- The philosophy behind Total Quality Management
- Leading lights and their ideas
Principles Of Total Quality Management
- The core principles in achieving Total Quality Management
- Prevention not correction
- Customer focus
Course Outline | DAY 2
Techniques Used In Total Quality Management
- Process improvement
- Benchmarking
- Cause and effect
- Measurement
- Cost of quality
Course Outline | DAY 3
Implementing Total Quality Management
- Principles into Leadership
- Commitment and involvement
- Organizational culture
Course Outline | DAY 4
Benefits Of Total Quality Management
- To the customer – improved quality
- To employees – increased satisfaction
- To the organization – better performance
Course Outline | DAY 5
Introduction To Quality Assurance And Control Techniques
- Course overview and learning objectives
- Quality assurance and control principles
- The concept of Total Quality Management
- The origin and philosophy behind Total Quality Management
- Dr. Deming's Fourteen Points
- Understanding Six Sigma Methodology
- Lean Principles
- Obstacles to implementing TQM
- Case studies and best practices
- Traditional Management versus Total Quality Management
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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